FAQ
How long does order processing take? Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. During peak seasons or promotions, processing may extend to 5 business days. You will be notified via email if there is any significant delay.
How can I track my order? Once your order is dispatched, a shipping confirmation email with a tracking number and link will be sent to you. You can use this tracking number to monitor your package’s progress through the shipping carrier’s website.
Do you ship internationally? Yes, we ship to most countries and regions worldwide. International delivery times typically range from 7-15 business days for standard shipping and 3-7 business days for express shipping. Note that customs duties, taxes, or fees are the recipient’s responsibility.
Products
Are the travel bottles leak-proof? All our travel bottles are made with BPA-free, food-grade materials and feature leak-proof lids. They are designed to prevent spills, comply with airline regulations, and safely hold skincare, haircare, or toiletry products.
Will the luggage straps fit my suitcase? Our luggage straps are adjustable and compatible with most suitcase sizes, from carry-ons to large check-in bags. They are crafted with heavy-duty materials to secure your luggage during transit.
What sizes do the storage bags come in? Our storage bags are available in multiple sizes (small, medium, large) with divided compartments. They are suitable for organizing clothes, electronics, toiletries, or small travel souvenirs, optimizing suitcase space.
Returns & Refunds
What is your return policy? Unused, undamaged products in original packaging can be returned or exchanged within 30 days of delivery. Custom items are non-returnable unless defective. Return shipping costs are borne by you, except for defective products or order errors.
How long does it take to receive a refund? Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method, with processing times varying by your bank or payment provider.
Warranty & Care
Do your products come with a warranty? We offer a 90-day limited warranty against manufacturing defects. This does not cover normal wear and tear, misuse, accidental damage, or modifications. Defective products can be replaced, refunded, or credited at our discretion.
How should I clean the storage bags and travel bottles? Storage bags can be wiped clean with a damp cloth. Travel bottles should be rinsed with warm water and mild soap, then air-dried. Avoid using harsh chemicals to preserve material durability.
General
Are your products eco-friendly? We prioritize sustainability by using recyclable packaging and reusable components. Our travel bottles reduce single-use plastic waste, and we strive to source eco-friendly materials wherever possible.
Can I change or cancel my order after placement? Orders can be modified or canceled only if they have not yet been processed. Please reach out promptly if you need adjustments; we cannot guarantee changes once processing has begun.