Shipping Policy
This Shipping Policy outlines the terms and conditions governing the delivery of your orders, including processing times, shipping methods, costs, and international shipping details. We strive to ensure your travel essentials—luggage straps, storage bags, travel bottles, and more—reach you promptly and safely, so you can prepare for your journeys without delay.
Order processing begins once payment is confirmed and all items in your order are in stock. Processing times typically range from 1 to 3 business days, excluding weekends and public holidays. During peak seasons, promotional periods, or due to unforeseen circumstances (such as inventory adjustments or logistical delays), processing may take up to 5 business days. We will notify you via email if there is any significant delay in processing your order.
We offer a range of shipping methods to suit your needs, with delivery times varying based on your location and the selected service:
Standard Shipping: This is our economical shipping option, with delivery times of 3 to 7 business days for domestic orders. Standard shipping is tracked, and you will receive a tracking number once your order has been dispatched, allowing you to monitor its progress until delivery.
Express Shipping: For urgent orders, express shipping is available, with delivery times of 1 to 3 business days for domestic locations. Express shipping includes priority handling and full tracking, ensuring your items arrive quickly for last-minute travel preparations.
Shipping costs are calculated based on the weight of your order, your shipping address, and the selected shipping method. The exact shipping fee will be displayed at checkout before you complete your purchase. We may offer free standard shipping promotions from time to time, with eligibility based on order value or other specified criteria—details will be clearly stated in the promotion terms.
We ship to most countries and regions worldwide. International shipping times vary by destination, typically ranging from 7 to 15 business days for standard international shipping, and 3 to 7 business days for international express shipping. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We are not liable for delays caused by customs clearance procedures.
Once your order is dispatched, we will send a shipping confirmation email containing your tracking number and a link to track your package. We recommend checking the tracking information regularly for updates on delivery status. If your tracking shows the package as delivered but you have not received it, please check with your local postal service, neighbors, or building management first, as packages may be left in a safe location. Contact us within 7 days of the reported delivery date if the package is still unaccounted for, and we will assist in investigating the issue.
We take great care in packaging your items to ensure they arrive in perfect condition. Our luggage straps, storage bags, and travel bottles are packed with protective materials to prevent damage during transit. However, if your order arrives damaged, defective, or with missing items, please notify us within 48 hours of delivery, providing photos of the packaging and the affected items. We will arrange for a replacement, refund, or other appropriate resolution at our discretion.
We are not responsible for shipping delays caused by external factors, including but not limited to severe weather, natural disasters, transportation strikes, customs delays, or changes in postal service operations. In such cases, we will work with our shipping partners to provide updates and support, but cannot guarantee delivery within the original estimated timeframe.
For any shipping-related questions or concerns, please refer to the tracking information first. If you need further assistance, our customer support team is here to help resolve any issues and ensure your order reaches you as smoothly as possible. Thank you for choosing our travel essentials—we appreciate your trust and look forward to supporting your upcoming journeys.